Returns & Exchanges
At Living Proof, we want you to be completely satisfied with your hair care journey. If a product isn't the right fit for your routine, we offer free returns on all orders within 30 days of purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process.
Pack Your Items
Securely place your products in the original packaging or a sturdy box and attach the prepaid label to the outside.
Ship and Refund
Drop your package off at any authorized carrier location; your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing